Important information
Sizes
We all have an idea of our size - usually based on where we buy our clothes. However, a size in one shop may be different from the same size in another. To order the right size, it’s best to measure yourself carefully when wearing your usual underwear, and compare the result against the table below before you order.
Sizes
We all have an idea of our size - usually based on where we buy our clothes. However, a size in one shop may be different from the same size in another. To order the right size, it’s best to measure yourself carefully when wearing your usual underwear, and compare the result against the table below before you order.
Our knitwear is pre-washed and won’t shrink or stretch with
normal treatment. Garments of the same size will vary depending
on the style as they will have more or less ‘ease’, but they
will fit the size indicated. If you have any queries or would like
to discuss a custom size, please phone or email. We produce
almost all of our orders ‘on demand’ and we can knit your size
even if it is outside our usual range.
Colours
Our photographs give a good representation of our garments and colours but there will be some variation depending on the resolution and specification of your computer screen. Knitted swatches are available for some styles. Please email for details.
Garment care
To maintain the softness, quality and drape of the garment it should be carefully hand washed in warm water (approximately 30 deg C) using a gentle non-biological product. You should not use harsh detergents or those containing bleaches and/or optical whiteners, as these damage the fibres and reduce the intensity and quality of colours. Do not bleach.
Dark colours and all hand-dyed and denim yarns should be washed separately.
After washing, rinse well. Gently ease garment into shape while damp. Dry flat, away from direct sunlight. Do not tumble dry.
Denim yarns are designed to fade over time with washing and wearing. Denim dyes are less fixed than other dyes and when they are new, some of the colour may transfer onto light coloured fabrics in wear. Washing the garment before wearing it for the first time will help with this.
Please phone or email if you have questions about garment care.
Returns
We are happy to exchange or refund garments in our standard sizes and colours if returned to us in perfect condition using the original packaging within 14 days of receipt. We cannot refund P&P charges unless the garment is faulty. Please use an insured method of despatch and keep proof of posting. We are happy to advise on the most cost effective method. Please notify us by email or telephone before returning a garment.
Colours
Our photographs give a good representation of our garments and colours but there will be some variation depending on the resolution and specification of your computer screen. Knitted swatches are available for some styles. Please email for details.
Garment care
To maintain the softness, quality and drape of the garment it should be carefully hand washed in warm water (approximately 30 deg C) using a gentle non-biological product. You should not use harsh detergents or those containing bleaches and/or optical whiteners, as these damage the fibres and reduce the intensity and quality of colours. Do not bleach.
Dark colours and all hand-dyed and denim yarns should be washed separately.
After washing, rinse well. Gently ease garment into shape while damp. Dry flat, away from direct sunlight. Do not tumble dry.
Denim yarns are designed to fade over time with washing and wearing. Denim dyes are less fixed than other dyes and when they are new, some of the colour may transfer onto light coloured fabrics in wear. Washing the garment before wearing it for the first time will help with this.
Please phone or email if you have questions about garment care.
Returns
We are happy to exchange or refund garments in our standard sizes and colours if returned to us in perfect condition using the original packaging within 14 days of receipt. We cannot refund P&P charges unless the garment is faulty. Please use an insured method of despatch and keep proof of posting. We are happy to advise on the most cost effective method. Please notify us by email or telephone before returning a garment.
Hand dyed garments
We enjoy the variations in colour which come through hand dyeing - no two are ever quite alike. Please phone or email if you would like to match a particular colour scheme.
Delivery time
We keep a small number of garments in stock. If the garment you have ordered is in stock it will be posted within a week of receiving your order and/or clearing your cheque. If the garment is not in stock we will knit it specially for you, and you should allow up to 28 days for it to arrive.
Postage and packing UK Mainland Delivery
Standard delivery
UK mainland delivery is included in the garment price. We use a Royal Mail service which usually takes 1 to 3 days from despatch to delivery to your door. A signature will be required on delivery.
‘Insured guaranteed next day’ delivery
If you choose to have your order sent using the Post Office’s insured, ‘guaranteed next day’ delivery service, we send you an email to advise you in advance of the day of despatch. Your package will be delivered the next business day before 1pm. A signature will be required on delivery. An additional charge of £6.40 will be charged - this covers up to four garments.
Orders of more than four garments
Please email for P&P details.
Addresses outside UK mainland
Please email for P&P details.
Descriptions
We have taken great care to describe and show items as accurately as possible in this web site. Despite this, it is possible that slight variations in goods may occur and small details may vary from the pictures.
Copyright
All designs, garment styles and content of this web site are copyright Susan Holton. You may not reproduce content for any purpose without the prior written permission of Susan Holton.
Special commissions
We are happy to create special occasion garments to commission, such as bridal gowns, stoles and accessories; outfits for bridesmaids and mother of the bride; waistcoats and cravats for groom etc. Please phone or email to discuss.
Trade enquiries
We welcome trade enquiries. Please email or telephone for more information
We enjoy the variations in colour which come through hand dyeing - no two are ever quite alike. Please phone or email if you would like to match a particular colour scheme.
Delivery time
We keep a small number of garments in stock. If the garment you have ordered is in stock it will be posted within a week of receiving your order and/or clearing your cheque. If the garment is not in stock we will knit it specially for you, and you should allow up to 28 days for it to arrive.
Postage and packing UK Mainland Delivery
Standard delivery
UK mainland delivery is included in the garment price. We use a Royal Mail service which usually takes 1 to 3 days from despatch to delivery to your door. A signature will be required on delivery.
‘Insured guaranteed next day’ delivery
If you choose to have your order sent using the Post Office’s insured, ‘guaranteed next day’ delivery service, we send you an email to advise you in advance of the day of despatch. Your package will be delivered the next business day before 1pm. A signature will be required on delivery. An additional charge of £6.40 will be charged - this covers up to four garments.
Orders of more than four garments
Please email for P&P details.
Addresses outside UK mainland
Please email for P&P details.
Descriptions
We have taken great care to describe and show items as accurately as possible in this web site. Despite this, it is possible that slight variations in goods may occur and small details may vary from the pictures.
Copyright
All designs, garment styles and content of this web site are copyright Susan Holton. You may not reproduce content for any purpose without the prior written permission of Susan Holton.
Special commissions
We are happy to create special occasion garments to commission, such as bridal gowns, stoles and accessories; outfits for bridesmaids and mother of the bride; waistcoats and cravats for groom etc. Please phone or email to discuss.
Trade enquiries
We welcome trade enquiries. Please email or telephone for more information